Eryntal Store

Customer care

Refund Policy

Returns · Refunds · Cancellations · Exchanges

Returns, Refunds, Cancellations & Exchanges Policy – Eryntal Store

At Eryntal Store, we strive to ensure a smooth and satisfactory shopping experience. Please review our policy carefully to understand how returns, refunds, cancellations, and exchanges work.

Last updated:

  • Return window

    7 / 2 days

    Incorrect/expired · Damaged/missing

  • Replacement dispatch

    2–4 business days

    After approval & pickup

  • Refund timeline

    3–5 working days

    After QC / cancellation

Return & Replacement Process

  1. Raise a request

    If you receive an incorrect, expired, or damaged product, raise a return or replacement request within 7 days of delivery for incorrect or expired items, or within 2 days of delivery for damaged or missing items. Submit via the Contact Form, or share your order and contact details by email.

  2. Review

    We will review your request within 2 working days.

  3. Pickup

    Once approved, we will arrange a pickup through our courier partner.

  4. Replacement or refund

    After the product is received and verified at our warehouse, we will initiate a replacement/exchange or refund, based on stock availability.

Replacement Delivery Timeline

  • After approval and successful pickup, replaced/exchanged orders are dispatched within 2–4 business days.
  • Delivery time may vary based on your location, but typically takes 3–7 business days from dispatch.

Eligible Return/Replacement Conditions

  • Wrong product delivered
  • Expired product received
  • Product is physically damaged, tampered, or packaging is compromised
  • Items missing from the shipment

Return/Replacement Not Accepted If

  • Product is used, opened, or altered
  • Original packaging (labels, mono cartons, etc.) is missing
  • Return request is raised after 7 days of delivery
  • Damaged or missing product is reported after 2 days

Return Processing

  • Pickup is arranged within 5–7 business days of request approval.
  • Item undergoes a quality check at our warehouse.
  • If approved, we’ll initiate a refund or dispatch a replacement.

Order Cancellations

  • Orders can be canceled from the Order Details page in the My Account section.
  • Customers may cancel the order any time during or before transit.
  • Once an order is marked as “Shipped”, cancellation may not be possible, and the order will need to be returned after delivery under the standard return policy.

Refund Process

  • Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
  • Cash on Delivery orders: Please provide your bank account details for the refund.

Refund Timelines

  • For canceled orders: Refunds are processed within 3–5 working days.
  • For returns: Refunds are processed after the product passes quality check.
  • The entire return and refund process typically takes 7–10 days from the date of pickup.

Partial Returns

Yes, you can return any eligible items within 7 days of delivery, even if they are part of a larger order.

Need Help?

For further support, feel free to contact us at:

eryntaltradingprivatelimited@gmail.com

Note: Return requests after 7 days of delivery, or damaged/missing reports after 2 days, will not be accepted.